How refund requests are handled

Prepare a refund request

Use this to understand how to submit a refund request and what details help support review it. Refunds are handled through support review rather than an in-app self-serve button.

Include payment context

1. Gather your account email, payment date, and the exact charge amount.
2. Write a short reason for the request and what outcome you are asking for.
3. Submit the request through Contact Support.
4. Watch your inbox for follow-up questions so the review does not stall.

If you have not heard back

If you do not receive a reply within the normal support window, resend the request with the original details and subject line so we can locate the case quickly.

Before the next renewal

For renewal or cancellation timing questions, check the invoices and renewals guide.